Refund policy

Return and Refund Policy

Last Updated: 8/7/2026

At Thriftif, your satisfaction matters to us. If something isn't right with your order, we're here to help. Please read through our return and refund policy below for details on eligibility, timelines, and the process.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The request is made within 1-2 Days of the delivery date
  • The product is unused, unworn, and in its original condition
  • The product is in its original packaging, with all tags, labels, and accessories included
  • You have proof of purchase (order number or receipt)

Items that are damaged due to misuse, normal wear and tear, or improper handling by the customer are not eligible for return.

2. Return Timeframe

  • You must initiate your return request within 1-2 Days of receiving your order by contacting us at thrift@thriftif.in
  • Once approved, you will receive instructions on how and where to send your return.
  • Returns initiated after the window will not be accepted, except in cases of damaged or defective products (see Section 5).

3. Refund Process and Timing

  • Once we receive and inspect your returned item, we will notify you via email whether your refund has been approved or rejected.
  • If approved, your refund will be processed within 24-48 Hours to your original payment method.
  • Please note that depending on your bank or payment provider, it may take a few additional business days for the refund to reflect in your account.
  • If more than 48 Hours has passed since your refund was approved and you haven't received it, please contact us at [EMAIL ADDRESS].

4. Exchange Options

  • We currently offer exchanges for defective item, subject to stock availability.
  • If the item you'd like is unavailable, we'll offer a refund or store credit instead.

5. Damaged or Defective Products

  • If your item arrives damaged, defective, or incorrect, please contact us within 1-2  of delivery at thrift@thriftif.in with your order number and a photo/video of the issue.
  • For verified damaged, defective, or incorrect items, we will offer a free replacement, full refund at no additional cost to you.
  • We may ask for the item to be returned before processing a replacement, depending on the situation.

6. Non-Returnable Items

The following items are not eligible for return or refund, unless received damaged or defective:

  • Items marked as "Final Sale" or "Non-Returnable" on the product page
  • Gift cards

7. Return Shipping Costs

  • If the return is due to a change of mind or personal preference, return shipping costs will be borne by the customer.
  • If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping cost, or provide a prepaid shipping label where available.
  • We recommend using a trackable shipping method for returns, as we are not responsible for items lost in transit back to us.

8. How to Start a Return

To initiate a return or exchange, please email us at thrift@thriftif.in with:

  1. Your order number
  2. The item(s) you'd like to return or exchange
  3. The reason for the return
  4. Photos (if the item is damaged or defective)

Our team will respond within  24-48 hours with next steps.

9. Questions?

We want you to feel confident shopping with us. If you have any questions about our return or refund process, reach out anytime at:

Email: thrift@thriftif.in
Phone: +91 7471114802